Performance of Services to Guest(s) by MIAL at the Airport shall be subject to following conditions:
4.1 Guest shall identify himself/herself to the GSO or call on the number provided on Service confirmation voucher on arrival at Airport.
4.2 Guest(s) shall be solely responsible for compliance with all governmental regulations upon entry into and exit from Chhatrapati Shivaji International Airport, Mumbai and ensuring that all required documents are in order and also comply with all conditions/requirements stipulated by Government of India and other relevant authorities and agencies in relation to such travel.
4.3 Service by MIAL to Guest(s) shall be subject to written confirmation of Service and satisfactory completion of security checks, immigration checks and customs screening.
4.4 Duration of Service: The performance of Service will commence at the scheduled meeting time or the time of service as per the Service confirmation voucher. However, MIAL at its sole discretion, may permit Guest(s) a window of 20 (twenty) minutes from the scheduled meeting time to avail the Service(s).
4.5 In case of any failure of Guest(s) to report on time at the meeting point or the time of service as per the Service confirmation Voucher, she/he shall be deemed as a No Show and the Service will not be assured.
4.6 For each unit of porter service, Baggage assistance will be provided to Guest(s) for upto 3 (three) units of check-in baggage. For the purpose of check-in baggage, the sum of the 3 (three) dimensions (length + breadth + height) must not exceed 62 (sixty two) inches or 158 (one hundred fifty eight) centimeters for each piece. Facilitators shall provide the requirement of porter service during the Booking Process. MIAL may accept the additional requirement of porter services on payment of additional charges on the spot, subject to the availability.
4.7 MIAL shall at its sole discretion, be entitled to cancel, alter or omit any part of the Service with or without notification to Facilitator/Guest(s) at its sole discretion. In such cases, MIAL's liability shall be limited to re-performance of the cancelled Service. In cases where MIAL is unable to re-perform the service, partial/full refund may be provided by MIAL to the Facilitator/Guest(s) at its sole discretion.
4.8 Delays and cancellations of Service by MIAL may result from factors beyond its control such as the accidents, governmental restrictions and other events of force majeure, MIAL's liability shall be limited to re-performance of the cancelled Service.
4.9 MIAL at all times shall reserve the right to withdraw the Service without assigning any reason and without further reference, in case the Facilitator/Guest(s) is / are in breach of any Terms & Conditions of the Service.
4.10 Facilitator/Guest shall not use the Service or its reference for any unlawful or prohibited purposes.
4.11 MIAL at its sole discretion may decline to provide Service in case of any misconduct or any unlawful or prohibited activity by the Facilitator/Guest(s).
4.12 For all products and services provided by third parties (for example, limousine transfers, floral deliveries, hotels reservation or mobile sim card services etc.), the terms and conditions, cancellation and refund policies of such third party shall be applicable. MIAL shall not be liable to Facilitator/Guest(s) regarding any product and service provided by any third party.
4.13 MIAL's liability, if any, shall in no event exceed the total charges paid by the Facilitator/Guest(s) for the Services. Under no circumstances, MIAL shall be liable for any consequential, exemplary, special, indirect, incidental or punitive damages.
4.14 Facilitator/Guest(s) agrees to indemnify MIAL in respect to all claims, damages, losses, costs, and expenses (including legal expenses) which are awarded against or incurred by MIAL as a direct result of acts or omissions by Facilitator/Guest(s) either during the course of booking and/or using the Service.
4.15 MIAL shall not be liable for the consequences of any delay or for any loss, cost or expense incurred by Facilitator/Guest(s) as a result of the actions of any other party including without limitation the Airline, Customs and Immigration Authorities etc.
4.16 In relation to the Service, MIAL accepts no liability for any items left or disclaimed by the Guest(s) during the course and after providing the Service.
4.17 By offering Services, MIAL does not accept any liability for damages, losses, or delays that may result on account of improper documents including without limitation possession of valid ticket, visa, passport or any other requirement in relation to entry, exist, length of stay, special permissions etc. as may be required for traveling through CSIA.
Facilitator(s) acknowledge and agree to inform Guest(s) of these Terms and Conditions including with Conditions of Service at Airport provided above.