FAQ

1 - How will I identify the Pranaam Officer?

Our Pranaam Officer will be holding an iPad placard with your name as mentioned by you at the time of reservation.

2 - What are the facilities available in Pranaam lounge?

For details on the facilities available at Pranaam Lounge.

3 - Is there a showering facility in the Pranaam lounge?

Showering facility is not available in Pranaam Lounge.

4 - Does Pranaam Lounge have a smoking area?

There are dedicated smoking rooms available across the terminal. Our Pranaam Officer will guide you to the nearest smoking room.

5 - Would you assist us in Hotel Reservation / Car Rentals?

Our Pranaam Officer will guide you to the Hotel Reservation / Car Rental Counters on arrival at CSIA..

6 - How do I cancel the booked service and are there any cancellation charges applicable?

You may cancel your reservations online. For details please visit our Terms & Conditions section.

7 - Do you have a lounge facility for arriving passengers?

No, we do not have lounge in the arrival area.

8 - Do you provide a wheelchair / baby stroller?

Yes To enable us to provide wheelchair/baby stroller(subject to availability), please notify us with your requirement atleast 24 hours in advance via e-mail or contact us on +91 8879992399.

9 - Can I book these services for my children?

Yes, you can book Pranaam Services for your children. However, children aged upto 12 years have to be accompanied by an adult.

10 - Is the booking transferable?

The booking for Pranaam Services is not transferable.